Briefing: The MSI Contact Centre Network

Impact   |   25 July 2022 

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With contact centres in 34 countries, MSI handles over 10,000 interactions every day in pursuit of our vision to ensure that no one is ever more than one conversation away from a safe provider. 

MSI’s global network of contact centres provide free information, advice and referrals over the phone and messaging platforms like WhatsApp, empowering thousands of clients every day to make the reproductive choices that are right for them.

Our global footprint means that our contact centre staff can engage callers in their native languages to provide them with accurate and insightful information with a deep appreciation of the local cultural and legal contexts.

Find out more about our contact centres and vision for the future in our short briefing.


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